Make A Complaint

Teesside Paints Limited t/as Vehicle SMART- Complaints Procedure
Our commitment to customer complaints.

We are committed to providing high quality products and services for all our customers. Of course, as cosmetic bodyshop specialists into properties of all types and ages can be complicated, we recognise that very occasionally things can go wrong.

If you have a query or complaint, we want to know as soon as possible to help us put things right promptly.
Just contact our Customer Care Team with your details and a description of your problem.

We are here for you from 9am to 5.30pm Monday-Friday:

Call us: 01642 422339

Email us: enquiries@vehicle-smart.co.uk

Write to us:

Vehicle SMART
Customer Services
Unit 4 Drake Court
Riverside Industrial Estate
Middlesbrough
TS2 1RS

However you contact us, we will:

– Let you know we’ve received your query
– Tell you who will be responsible for investigating along with their contact details
– Endeavour to return phone calls and emails within one working day
– Do everything we can to resolve things as quickly as possible
– Do what we can to attend within fourteen days if a visit to your property is needed
– Keep you regularly informed of progress throughout

If you’re unhappy with the way things have been resolved and you have a complaint about your experience with us, we will review your complaint in line with our relevant Complaint Procedure. You can find a copy of our Complaint Procedures here:

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7 hours, 56 minutes ago

Vehicle SMART

Last chance to enter our raffle to win the Silver Fox for £25.. get involved for a great cause! 💜 Supportive Leanne Clark Call us on :01642 422 339 ☎️ Now to secure your tickets #charity #fundraising #fundraiser #Middlesbrough #charityevent... See MoreSee Less

1 day, 11 hours ago

Vehicle SMART

🌟An amazing review from Holly🌟 We are a mobile service, repairs can be taken out at the comfort of your own driveway, saving the hassle of bringing it down to the Bodyshop 🚗 If this is something we can do for you give us a call on ☎️ 01642 422 339... See MoreSee Less

2 days, 9 hours ago

Vehicle SMART

🌟 Want to win a car for just £25? 🌟 Maybe your mam or nan need a new little run about, perfect for Mother’s Day coming up🌸 🚗 For just £25 you can be entered into our raffle to with this Silver Fox, an ideal first car! All in aid of the charity Supportive 💜 Still bored in lockdown? Why not get involved in a night of fun with performances from the Tom Jennings ,great prizes including the raffle of this Silver Fox! Give us a call on ☎️ 01642 422 339 to buy your tickets now! The Raffle will be drawn this Friday at the Charity Gig event on Zoom, so get involved whilst you have the chance ✨... See MoreSee Less