Make A Complaint

Teesside Paints Limited t/as Vehicle SMART- Complaints Procedure
Our commitment to customer complaints.

We are committed to providing high quality products and services for all our customers. Of course, as cosmetic bodyshop specialists into properties of all types and ages can be complicated, we recognise that very occasionally things can go wrong.

If you have a query or complaint, we want to know as soon as possible to help us put things right promptly.
Just contact our Customer Care Team with your details and a description of your problem.

We are here for you from 9am to 5.30pm Monday-Friday:

Call us: 01642 422339

Email us:

Write to us:

Vehicle SMART
Customer Services
Unit 4 Drake Court
Riverside Industrial Estate

However you contact us, we will:

– Let you know we’ve received your query
– Tell you who will be responsible for investigating along with their contact details
– Endeavour to return phone calls and emails within one working day
– Do everything we can to resolve things as quickly as possible
– Do what we can to attend within fourteen days if a visit to your property is needed
– Keep you regularly informed of progress throughout

If you’re unhappy with the way things have been resolved and you have a complaint about your experience with us, we will review your complaint in line with our relevant Complaint Procedure. You can find a copy of our Complaint Procedures here:

Latest Posts From Facebook

Used for the like, share, comment, and reaction icons

4 days ago

Vehicle SMART

We are Enterprise - a business network of 43 strong, local businesses doing business in Teesside and beyond - supporting each other through difficult times.

If you want to join us online Thursday mornings at 6.30 am - now is the perfect time! - Join us from the comfort of your own home! Message us - we want to meet YOU!
... See MoreSee Less

2 months ago

Vehicle SMART

Crash πŸ’₯.... then this..... but.... Vehicle SMART πŸš™ πŸ‘” can expertly replace the parts needed 🧰 to get your car πŸš™ looking like new again! ... See MoreSee Less

3 months ago

Vehicle SMART

What a way to demonstrate what we do and the fantastic response from the people in the room! They were amazed 🀩
Vehicle SMART πŸš™ πŸ‘” showing local business just how they can help them save money πŸ’° by letting us look after their cars πŸš™/ fleet and their clients.
Thanks for the awesome πŸ‘ reception
... See MoreSee Less

Comment on Facebook

Chris, you're doing an amazing job!

Great Stuff Vehicle SMART

Copyright © 2020 Vehicle Smart